Returns and Exchange

Q. Can I exchange or return my purchase?

At Rootalive, customer satisfaction is our priority. We try our very best to ensure that you are pleased with your purchases, however, we understand that this may not always be the case. 

If you have received a product that you believe does not fulfill our standards or is defective and/or tampered with, we would be happy to offer you a full refund within 30 days of placing your order. 

Please contact our Customer Service team at customerservice@rootalive.com and include your phone number along with your email information and order number. 

Please note that for unopened products we will offer a full refund to the original card on file. 

For any opened products we will offer the refund amount via a Rootalive electronic gift card valid on www.rootalive.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
After the initial 30-day period, NO RETURNS and NO REIMBURSEMENT will be accepted on any of our products. If you have any issues or concerns regarding a product, please email or contact us by phone and we will gladly answer any inquiries you may have.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.