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Shipping policy

Shipping Method

We only ship within Canada at this time.

All orders are shipped via UPS standard shipping service.

Within Ontario

All orders over $49.00 (excluding taxes) are shipped FREE OF CHARGE.

Al orders below $49.00 (excluding taxes) are subject to a flat shipping rate of $10.00

Outside Ontario

All orders over $99.00 (excluding taxes) are shipped FREE OF CHARGE.

Al orders below $99.00 (excluding taxes) are subject to a flat shipping rate of $15.00

Processing Time

Orders received prior to 12:00 pm (Noon) PST will be processed the same day and shipped within two business days (excluding weekends and holidays). During peak periods, orders may not be processed until the following day.

If you want your order shipped to an address that is different from your account shipping address, you can change the shipping address for your order by clicking on the "Shipping Address" link. Make any changes and click the "Submit" button to return to your Shopping Cart.

Approximate Delivery Times 

Province / Territory Delivery Time
British Columbia 7-10 Business Days
Alberta 7-10 Business Days
Saskatchewan 7-10 Business Days
Manitoba 7-10 Business Days
Ontario 2-3 Business Days
Quebec 3-5 Business Days
Prince Edward Island 7 - 10 Business Days
New Brunswick 7 - 10 Business Days
Nova Scotia 7 - 10 Business Days
Newfoundland 7 - 10 Business Days
Yukon Territories 7 - 10 Business Days
NWT / Nunavut 7 - 10 Business Days

Return Policy

We accept returns within 15 days of purchase for a refund.

Please send an email to customerservice@rootalive.com for further instructions.

For health reasons, we are unable to accept returns of opened packages.